Care and Cooperation Amidst Coronavirus: the FedEx Stories

Photo credit: iStockphoto/undrey

The COVID-19 pandemic has seen health organizations, medical teams and businesses spring into action like never before. So many pulled together to combat the effects on a global population and impact to national economies.

FedEx first response has been to maintain and protect the health and safety of our team members. Around the world, FedEx team members tirelessly kept commerce and aid moving.

Demand for urgent medical aid saw our teams working day and night. And it’s thanks to the diligence shown by our FedEx team, who are first responders, that we’ve been able to ensure rapid delivery of medical supplies and shipments to our customers and local communities.

Speed becomes an imperative

Earlier this year, urgently needed supplies from overseas started flooding into the FedEx APAC hub in southern China’s Guangzhou — so much so that we added flights through our North Pacific Hub in Osaka, Japan.

As the central hub for the whole of Asia Pacific, the Guangzhou Gateway and our North Pacific hub are hives of mass activity in even the most ordinary circumstances. During COVID-19, however, these have been operating around the clock so we can deliver assistance as fast as possible to those in need.

A gateway for good

To transform an ordinary logistics hub into a high-functioning process center, we put special measures in place — many implemented by Guangzhou employees themselves, who quickly recognized the need to step up. Actions included dramatically expediting goods clearance processes and fast-tracking trans-shipments and onward transportation to reach destinations earlier than usual — a remarkable feat during extraordinary times.

Standing up to be counted

When we think of a global or even regional logistics network, it’s often easy to forget the individuals who carry out countless tasks of all kinds. That’s why our teams reported from behind the scenes, sharing these inspiring stories of real heroes. So many of our staff continue to deliver on tasks beyond their regular scope and play a critical role in ongoing efforts for recovery across China and Asia Pacific.

The FedEx team members in this story are just a handful of the many employees in Asia Pacific who’ve gone above and beyond throughout this global fight. Whether they’re delivering for business or urgent aid, we’re forever proud of their dedication. Remember — it’s you who are making a difference to communities everywhere.

1. Wang Yong Zhen, Inspection Team, Guangzhou Gateway, China

“It’s an honor to be part of Team FedEx, helping to contribute to society by delivering for good!’’

Wang made sure all goods and documents for the China Customs were ready by 8 a.m. He then helped the China Customs officers to complete inspecting medical supplies on the same day. Before 10 a.m., Wang helped to load medical supplies for the last leg of their journey to Hubei Province.

Wang Yong-Zhen working with China Customs.

2. David, Farid, Natsir, Musa and Rajoo, Operations Team, Singapore

The Singapore team at FedEx Express supporting an urgent customer shipment.

David, Farid, Natsir, Musa, Rajoo went into action to help a customer’s request to expedite critical China inbound shipments. The expert logistics support impressed this customer, who has never used FedEx before, especially in getting the packages cleared through customs. He sent a special note of appreciation to thank the FedEx team on such extraordinary levels of service.

3. Nan Guangjin, Courier, Chengdu, China

Nan needed to deliver a medical supply shipment of over 120 items, weighing more than 420 kilograms. Upon delivery, the recipient realized that his vehicle was too small to deliver the onward donation in another district. Understanding the urgency, Nan stepped in to make this leg of the delivery himself as a gesture of goodwill to the community in need.

Nan Guangjin preparing for another leg of delivery.

4. Phyllis Lau and Ben Yu at FedEx Express Hong Kong

The Sales and Operations teams in Hong Kong demonstrated empathy and care as they ensured a business getting back to work wasn’t crippled by the cost of their medical mask shipments. The pharma customer was thankful to this team and all the extra support. Both Phyllis Lau and Ben Yu received much deserved kudos for the timely reassurance and practical guidance provided.

5. Zhang Jiabo, Dispatcher, Yangzhou, China

With so many of Zhang’s regular shipments now being urgent medical masks, he came to work early to oversee the process and keep things running smoothly. Whenever he completed a delivery, he felt a genuine sense of fulfillment and pride. He is committed to helping as many people as possible to get their emergency supplies in the shortest time possible.

Zhang Jiabo overseeing the shipment of medical masks.

6. Clearance and Pickup and Delivery teams, Philippines

The PUD team made sure that customers’ shipments were picked up and delivered amidst a lockdown.

With COVID-19 movement controls in the Philippines, the Clearance and Pickup and Delivery (PUD) teams took on the challenge of maintaining operations. To support Manila and Clark operations, one challenged faced by PUD was a lack of manpower. Members from other functional teams, including Worldwide Service Center agents and Inside Sales Representatives, stepped in to help on top of their own duties. Station agents and team leaders picked up and delivered shipments to compensate for the manpower shortage.

7. Asia Pacific Trade Facilitation Center (ATFC), Philippines

ATFC makes it possible to overcome obstacles and deliver essential shipments to our customers.

The spread of the pandemic tested the agility of world economies and businesses. The ability to adapt fluidly to unprecedented situations took center stage. Over 200 employees in Asia Pacific Trade Facilitation Center committed to work in the office. They needed to stay in a hotel and could not go home to their families under the local quarantine rules. Their dedication made possible timely delivery of PPE, medicine, and medical equipment to healthcare front-liners and patients in Japan, Singapore, Korea, Taiwan, Great Britain, Spain and France.

I want to personally salute all our FedEx-Strong team members who are standing tall against COVID-19 — this is who we are and what we do.

Kawal Preet, president of FedEx Express, Asia Pacific, Middle East, and Africa (AMEA) authored this article.

Cover Photo credit: iStockphoto/undrey

Article photos credit: FedEx