Not all employees can work remotely. For those who remain on-site, like many service employees, changes in workplace processes and design will help provide the social distancing they need to stay safe.
At a March 19 Gartner meeting of over 50 service and support leaders, a snap poll showed that only 50% have a majority of staff working from home. That still leaves a lot of employees on-site.
Discrete measures are needed to reduce interactions between people and keep physical distance between them on-site.
Many service organizations can’t implement remote work for all of their employees due to the lack of available infrastructure, the physical nature of some service and support roles, or because of union contracts.
In such scenarios, service and support leaders must provide government recommended provisions, such as masks, sanitizers and personal protective equipment (PPE), as well as implement social distancing for the wellness and safety of on-site employees.
Public health officials promote “social distancing” as a critical non-pharmaceutical action to slow the spread of the coronavirus, but discrete measures are needed to reduce interactions between people and keep physical distance between them on-site.
Gartner recommends that service and support leaders implement the following measures.
Social distancing might impact an organization’s culture and its employees’ productivity and engagement. But taking preemptive steps to address these implications by developing an effective employee communication plan and enabling managers to handle employee needs and responses will help minimize the impact.
The original article by Gartner's senior director analyst, Deborah Alvord, and principal of research, Gamika Takkar, is here. The views and opinions expressed in this article are those of the author and do not necessarily reflect those of HR&DigitalTrends. Photo credit: iStockphoto/Toa55