Contact centers are evolving fast with AI and automation, and HR leaders need to look out for new types of talent.
Advances in HR tech are about to change the way your workforce works.
AI is making sure your contact center will never be the same again.
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HR leaders need to look out for a new job category that may even help them with their own workloads.
As jobs get transformed, a new survey highlights the top 3 skills that Hong Kong companies will want in their employees.
For AI to work within companies, HR needs to recruit IT talent with very different mindsets.
Three workforce aptitudes to build an adaptive workforce.
The right talent is in demand to transform insights into better value of customers.
To build an adaptive enterprise, build an adaptive workforce
Forget IQ or EQ, companies need to also focus on AQ.
First, companies need to stop working within silos and embrace data.
A new crop of Gen Z candidates — diplomas in hand — are now entering the workforce, and they are prioritizing flexibility and development opportunities.
New recruitment software sees AI giving recruiters a helping hand, but not replacing them.
They blame the lack of data literacy, streamlined processes and automation.
New platform to score individuals and companies based on various data.
The potential to do so is there. It is now up to the companies.
