New Offerings Try Cracking EX Fragmentation

Image credit: iStockphoto/AndreyPopov

Companies are starting to see value in employee experience (EX) technology investment.

Previously, EX was about efficiency and talent attraction. But it always played second fiddle to CX.  After COVID-19, companies saw how EX technology kept employees together and productive during lockdowns and remote working.

The problem is that many offerings solved a piece of the EX puzzle. Finding end-to-end EX offerings in a fragmented market was hard to find.

Vendors are taking notice and are launching new solutions that address customer pain points holistically.

End-to-end EX platform

Last week, Microsoft launched Microsoft Viva. It is a complete EX platform for employee engagement, learning, well-being, and knowledge discovery. It pieces together point offerings from Microsoft 365, Microsoft Teams, and Linkedin, so customers do not have to.

“Every organization will require a unified employee experience from onboarding and collaboration to continuous learning and growth. Viva brings together everything an employee needs to be successful, from day one, in a single, integrated experience directly in Teams,” said Satya Nadella, the chief executive officer at Microsoft. 

Key features include:

  • Viva Connections: A personalized gateway to the digital workplace to access internal communications and resources and participate in employee resources groups via Microsoft Teams.
  • Viva Insights: It offers personalized and actionable insights for employees, managers, and leaders and includes a new dashboard for combining employee feedback from LinkedIn’s Glint with collaboration data. It also offers recommendations for better balance productivity and well-being and can integrate data from Zoom, Slack, Workday, and SAP SuccessFactors.
  • Viva Learning: It brings together the content from LinkedIn Learning and Microsoft Learn, but extends to Skillsoft, Coursera, Pluralsight, edX, and a company’s library. It also integrates with Cornerstone OnDemand, Saba, and SAP SuccessFactors.
  • Viva Topics: It allows the embedded AI engine to automatically highlight topic cards within conversations and Microsoft 365 and Teams documents. It also integrates knowledge from third-party services such as ServiceNow and Salesforce.

Customized EX support

One area of EX that is gaining attention is personalized IT support. As companies build a hybrid workforce, they want IT support that extends beyond their four walls. But many IT packages are not designed for it.

So, HKBN JOS Group is offering JOS+ in Singapore as an alternative.

The full-fledged suite of IT solutions and services helps local SMEs to speed up their digital transformation and create the right mobile-first EX. It is a subscription service and includes IT and cloud office support while tapping into HKBN JOS’ IT expertise and office facilities.

SMEs have full flexibility to customize the level of support they require, aligned to business and cost considerations. Support areas include computer support; end-point security; software, hardware, and Wi-Fi network support; technical on-site and off-site support; data backup support; access to cross-functional enterprise applications via a 24/7 customer service hotline.

“With the comprehensive IT solutions JOS+ has to offer, SMEs in Singapore will be able to reach their full business potential as they embrace the realities of a hybrid workforce,” says Jeff Lee, the managing director of HKBN JOS Singapore.

Image credit: iStockphoto/AndreyPopov