With most of the workforce in remote mode, it is difficult to gauge potential gaps in software training and adoption of critical enterprise software, like SAP.
Knoa Software believes it has an answer.
Called Knoa Analytics, which is part of their user experience management suite, unearths employee usage data. The software, sold as SAP User Experience Management (SAP UEM) by Knoa, can speed up enterprise software adoption, increase user productivity, and highlight team-level and project-based collaboration.
“Many business leaders are flying blind when it comes to understanding the efficiencies of their most valued resource, their employees, in their interaction with business applications,” Brian Berns, chief executive officer of Knoa. “This has been further exacerbated by the transition of the workplace to a remote access dynamic, requiring business leaders to deploy technology innovations to ensure employee productivity and engagement.”
“Our goal is to bridge that usability and user productivity gap and, with this release, we are re-affirming that commitment to our customers,” he added.
Companies can use the user experience data for key business initiatives, such as migrating to SAP S/4HANA and cloud-based enterprise solutions, prioritizing automation initiatives, and optimizing and managing efficiencies of a remote workforce.
The Knoa Analytics platform provides an additional layer of insights into user interactions with SAP and non-SAP applications, enabling business and IT stakeholders to drive faster value for technology initiatives.
Key benefits include guided access to data for faster onboarding of new users; case-specific analytics for top priorities such as S/4HANA migrations and user enablement; analytics to support Robotic Process Automation (RPA) initiatives; exploratory reports for open-ended analysis of the data, targeted to expert users, financial models on the business impact of IT projects and improving collaboration and productivity.
“We’ve been working closely with customers and partners, to better understand how Knoa’s unique data can be applied to solve critical business challenges,” said Bogdan Nica, vice president of product and services at Knoa.
“As a result of this collaboration, we were able to identify and launch key new capabilities that we believe will help customers drive accelerated value with our solutions,” he added.
Knoa Analytics is available in Q3 2020 to all new and existing Knoa cloud customers as an add-on to the standard SAP UEM by Knoa cloud-based subscription, for no additional cost. An on-premises deployment model is part of the future roadmap.
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