Every CHRO understands that their diverse workforce needs are continually growing.
But in 2020, new HR technologies will add the intelligence they need to tailor workplace experiences to each employee.
It was one of the main takeaways of an ADP study on the trends that will shape the workplace this year.
For CHROs, the workplace will change in five ways.
No more lip service to teamwork
No one denies the power of teamwork. But different generations, diverse cultural traits, geographical hurdles, interdepartmental politics, and HCM solutions not designed for collaboration have kept much of these activities siloed.
2020 will see many of these challenges disappearing. The reason: HCM providers are rearchitecting their core solutions to be more collaborative, as they fight against new startups for relevancy.
A tight labor market and companies engaging specialized gig workers, former employees, and retirees on crucial projects, will see CHROs maximizing the potential of their expertise through collaboration.
Workplace gets intelligent and very personal
Every individual works differently. Yet, many workplaces are designed for a particular way of working. You either adapt or leave.
In 2020, artificial intelligence and machine learning will help the workplace adapt to employees instead. In turn, it will create new processes and products.
For example, personalized, employer-driven financial wellness offerings are already helping employees to manage their pay, savings, and improve their financial well-being.
Compliance becomes a bigger HR headache
The workplace is getting more regulated. New laws and changing regulations add to the complexity of HR policy management. An expanding company in Asia also has to work with different laws.
In 2020, it will be worse as companies look to accelerate growth, the workforce gets mobile, and gig workers become the norm. As a result, companies will expect HCM providers to offer compliance tools that can be easily localized.
Data will become an HR game changer – finally
CHROs need data-driven insights for decisions and working with the C-suite. But for many, employing data scientists and experts is not an option, especially when they are competing with other departments.
Thankfully, technology will come to the rescue in 2020. HR teams will benefit from predictive analytics, becoming a module or feature in many HCM tools. Analytics tools will also become easier to use, allowing all team members to focus on creating insights and not on learning tools. AI will also help.
However, it will also mean that data management and data structures will become a CHRO concern.
HCM become open and more adaptable
CHROs want agility and flexibility, but on-premises HCM solutions made it difficult.
Cloud will change this in 2020. The report noted that more HCM providers are offering cloud-native solutions. In turn, CHROs will begin to choose these to eliminate maintenance headaches and create an open ecosystem approach, drive scalability, and performance. To retain their customers, the HCM solutions will require less “technical fluency” from users.
The above trends are only some of the main conclusions. Overall, ADP expects 2020 to be a watershed year for HR tech innovation.
"The world of work has reached an inflection point, punctuated by a tight labor market and stabilizing wage growth," said Don Weinstein, corporate vice president, global product and technology at ADP.
"Amidst this landscape, we are seeing a business-critical convergence of technology and data in the workplace. In 2020, companies will look to leverage customizable tech solutions that meet the needs of their organization, their teams, and their workers to provide a more engaging and productive work environment," he added.
Photo credit: iStockphoto/dorian2013