The risks of not getting employee experience (EX) right are clear at this point: public shaming and diminished ability to attract and retain top talent. Every week brings news of another company in trouble with its employees for not living up to its values. In 2020, we expect companies to work hard to get out of this reactive mode, with a more strategic commitment to their corporate values and to living those values. As part of this, we also expect firms to get serious about their EX commitments.
Here are three of our predictions about how companies will evolve their approach to employee experience in 2020:
Find more EX predictions in our full report.
Samuel Stern, principal analyst at Forrester, wrote this article, which can also be found here. The views and opinions expressed in this article are those of the author and do not necessarily reflect those of HR&DigitalTrends. Photo credit: iStockphoto/zakokor
 See the “Live Your Values To Grow Your Business” Forrester report for some of the recent examples.
 A.W. Geiger and Nikki Graf, “About one-in-five U.S. adults know someone who goes by a gender-neutral pronoun,” Pew Research Center, September 5, 2019