Ricoh Singapore is looking to make good on its promises of exceptional customer experience by giving its offices a makeover.
The company unveiled its new facility, equipped with its proprietary next-generation collaboration and productivity solutions.
Located at Mapletree Business City, the new premises is a live working office environment showcasing Ricoh's new value proposition - Digital Workplace Services. It includes digital workplace consultation, planning, and implementation, via "seamless" integration of people, space, and technology.
Digital Workplace Services creates workplaces to help businesses reap the benefits of workstyle innovation. It uses new digital technology advances along with change management to ensure success.
"It took about six months for the whole transformation journey, from conceptualization to fruition, incorporating our new workstyle and the implementation of new digital solutions and new technologies. Our goal is to create a more technologically empowered and space-efficient workplace to enhance our employees' efficiency, productivity, collaboration, and, most importantly, engagements with our customers,” said Ben Chong, managing director, Ricoh Singapore.
Ricoh touted the immediate benefits of the new approach. They include the easy sharing of information from the cloud with new intelligent multifunction devices, automated business processes, a meeting room solution to improve room usage efficiency, and unified communications systems equipped with interactive whiteboards.
The numbers show promise. With the new premises, Ricoh reduced space usage by 25%, while offering three times more shared space to all staff. The company saved 10% in office costs despite the additional investments.
“This is the latest phase of our long-term strategy to transform Ricoh workplaces across the region, in order to meet the new challenges of today’s digital world. Ricoh’s Digital Workplace Services are our response to these challenges, meeting the expectations of talent from the digital native generation, and deploying our latest innovative technologies that will boost productivity and collaboration, improve staff engagement and empower staff to work smarter,” said Kazuhisa Goto, managing director, Ricoh Asia Pacific.