The future of work isn’t something that happens to you — it’s something you create for your company and your own career. Unfortunately, C-level technology and business leaders are often uncertain on how to do it. We’ve just released a major new report The Adaptive Workforce Will Drive The Future Of Work to establish a North Star for your aspirations — and a blueprint for how to get there.
Adaptive enterprises win by identifying future opportunities and proactively reconfiguring themselves, including their business models, in the face of changing customer and market demands. To become an adaptive enterprise requires significant investments in technology transformation, in culture building, and in setting up structures and processes. For example, an adaptive enterprise must be able to alter its business concept based on insights that improve the company’s odds of fulfilling future customer demand.
As your customers raise the bar on their demands — and shift their preferences more frequently — you must build a delivery organization that’s adaptive, too. This new adaptive workforce taps into technology innovations — particularly AI and automation — to become more flexible, responsive, and productive and to support the broader adaptive enterprise strategy.
The adaptive workforce has three key characteristics:
But There’s More: Culture, Skills, And Organizational Structure
Aside from organizational innovations, though, there is a deeper level of preparation that’s required to successfully develop an adaptive workforce. The underlying culture, skills, and organizational structures of your company will make or break these future-of-work efforts. Why? It’s necessary but not sufficient to select the right technology and choose the right vendor. But for technology to successfully transform your business, your people, leaders, structures, and values must all be aligned.
Forrester believes there are three dimensions to this problem:
Investing in these three attributes together drives better readiness. Information workers who aren’t high in any of the three attributes — they don’t score high on Future Fit, Employee Experience Index, or Robotics Quotient — hold much less helpful attitudes about issues such as customer obsession, pride in working for their companies, or innovation. But employees with two or more of these attributes score 3x to 10x higher in their attitudes of cultural readiness.
Whether you hope to prepare your organization for the next recession or to grow faster than you ever have before, adaptiveness is key to your future success in a world of automation and AI. We hope clients will read and download our full report The Adaptive Workforce Will Drive The Future Of Work to learn more.
J. P. Gownder is a vice president and principal analyst serving CIOs at Forrester contributed this article, which can also be found here.
The views and opinions expressed in this article are those of the author and do not necessarily reflect those of HR&DigitalTrends.