IT service management will never be the same again after 2019. Industry experts at Symphony Summit, an IT Operations Management company noted that the growth and transformation of this sector are linked to how companies are rebuilding their workplaces for their employees.
They also identified dominant trends that will change service management forever, noting that CIOs and senior IT leaders are looking for ways to shape their digital workplaces to be more competitive and be leaders in the markets they operate. In turn, enterprises are seeking cost-effective IT management solutions that enable greater customer experiences, increase the speed of execution, boost productivity and accelerate new products and services.
The three top trends for 2019 are:
"The rise of emerging technologies like AI and Machine Reasoning is bringing the era of cumbersome and convoluted IT management to an end. As 2018 comes to a close, we at Symphony Summit look forward to seeing more companies re-imagine their service management processes to improve efficiency, increase productivity and reduce overall costs," said Satyen Vyas, chief executive officer, Symphony Summit in the press release.